Please allow 3 business days before in-stock order shipment. If you need it sooner please contact firstname.lastname@example.org
UK & IRELAND SHIPPING: cost £6. Free shipping to the UK and Ireland on orders over £100.
INTERNATIONAL SHIPPING: European shipping costs £11 / USA shipping costs £14 / To the rest of the world costs £14 to £20.
We use services of Royal Mail International Tracked & Signed for international shipment and Royal Mail Track & Signed services within the UK.
If you require faster delivery and the ordered piece is in stock we may be able to arrange express delivery to you via another courier. Please contact us at email@example.com to arrange this service.
Please be aware that any duty and taxes that may be due in the country of destination, are the responsibility of the customer.
WARRANTY & DEFECTS
Adriana Chede Jewellery offers a lifetime warranty on all products for defectiveness. If a piece is broken or damaged through no fault of your own, please send it back to us and we will be happy to repair or replace it.
Please email firstname.lastname@example.org with the title "Repair" and your receipt to begin this process. Keep in mind that we reserve the right to refuse repairs for any product that was broken or damaged as a result of mishandling.
EXCHANGES & RETURNS
We also offer 14 days return and exchange policy for unworn jewellery purchased online in it's original packaging and the original receipt. Please note that the cost for returning an item is at the customers expense and is non refundable. We recommend the use of Track & Signed service as we will be not held accountable for any items lost in the post.
*We do not accept returns on any bespoke pieces and engraved or personalised pieces, (as for example the single letter pendant).
All (non-personalised items) can be exchanged for another piece held by Adriana Chede Jewellery. Exchanges for different sizes can be arranged, please contact us at email@example.com to arrange the details.