Please allow three business days for in-stock pieces to be shipped. If you need something by a particular date or have any queries, please email email@example.com.
EXTENDED EXCHANGES for items bought in December for a different piece/size or website credit only. These will be accepted until the 15th of January. Please note: returns will be accepted only within 14 days from receipt date.
UK & IRELAND SHIPPING: costs £6.70, but it’s free on orders over £150. INTERNATIONAL SHIPPING: European shipping costs £11, USA shipping costs £14 and the rest of the world costs £14-£20, but it’s free on orders over £250.
We use Royal Mail International Tracked & Signed for international shipment and Royal Mail Track & Signed services within the UK. Postage for exchanges and returns (sizing and other reasons) are on the expense of customers. Please e-mail us for return postage payment links.
If you require faster delivery and the ordered piece is in stock, we may be able to arrange express delivery to you via another courier. Please contact us at firstname.lastname@example.org to discuss details.
Please note, any duty and taxes that may be due in the country of destination, are the responsibility of the customer.
WARRANTY & DEFECTS
Adriana Chede Jewellery offers a lifetime warranty on all products if a piece is broken or damaged through no fault of your own. If this happens, email email@example.com with the title Repair and your receipt, then you’ll be required to send it back to us and we will be happy to repair or replace it.
We reserve the right to refuse repairs for any product that was broken or damaged as a result of mishandling.
EXCHANGES & RETURNS
We offer a 14-day return and exchange policy for unworn jewellery purchased online, in its original packaging and with the original receipt.
Please send the piece back using a Track & Signed For service as we are not responsible for any items before they reach us. *We do not accept returns on any bespoke, engraved or personalised pieces (for example, the Single Letter Pendant).
All non-personalised items can be exchanged for another piece held by Adriana Chede Jewellery. Please contact firstname.lastname@example.org to discuss the details.